Return & Refund Policy
All goods sold are non-exchangeable, non-refundable or non-returnable. We also do not accept any kind of returns or refunds for change of mind, incorrect options chosen during orders, color difference due to photo lighting and final sale items.
We only accept returns or exchanges for defective or damages items or wrong product or item sent.
Damaged Goods
While we do our very best to make certain that your merchandise arrives safely, we have no control over the handling of your package once it leaves our studio. Once you receive your package, please carefully inspect each item.
In the unfortunate event that some of your merchandise is damaged during shipping, please contact us and provide all the proof and documents needed within 24 hours of receiving the goods at [email protected], otherwise we cannot offer you a refund or exchanges or replacement. Please do not discard the damaged items until speaking to us so that a claim can be filed with the shipping company.
Defective/damages and incorrect goods can only be exchange with the same or correct goods (subject to stock availability).
Returns
Customers have 7 business days from the date of received to return an item and must be accompanied by the original receipt, otherwise the returns or exchanges request will be cancelled. The items must be unused and in the same condition that you received it. It must also be in it's original packaging. We do not accept returns or exchanges on items that have been opened, used or altered in any way.
The customer shall be responsible for the risks and condition of the product to be retuned until it reaches us at our studio. We will not be liable for any loss or damage to the item prior to the product being received by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returns and exchanges. If you are approved, then your exchanges will be processed within a certain amount of days.
Wogo reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
Refund Guide for Duplicate Payments
A duplicate payment occurs when multiple payments of the same amount are made for a single order.
If you suspect a duplicate payment has been made, please reach out to our Customer Support team for assistance. You can contact us at 016-2880513 (WhatsApp Only) or via email at [email protected].
Refund processing for duplicate payments typically takes 7-14 business days, depending on your payment method and the financial institution involved. We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for shopping with Wogo.